Essence

And the latest email to Hostway.com, after they said that they had forwarded my request to second tier support, and would reply to me soon:

Alright guys, seriously… Is this a joke, or is Hostway.com just a big, fat joke in and of itself? (I’m going to go with the latter). This is such a simple request, and it’s not rocket science. Eight days without a reply… seriously? Wow… I can’t even begin to describe how shitty your service has been. I know I’m being a dick about this, but apparently that’s what it takes to get support from you. Even a simply reply saying, “We can’t get to your issue at this time because we’re engineering new ways to screw our customers,” would be better than nothing. Hell I’d give you props for having some balls. See you in another eight days! David Fendley Shatterglass Studios

The proceeding email is what I sent to support@hostway.com regarding a very simple request:

It’s a damn shame that you can’t provide such basic services that are easily available through other hosts, like Crucial Paradigm (crucialp.com if you want to see why they rock). I can easily dump and manage databases with them. But hey, if you want to aspire to mediocrity, go right ahead. I can’t stop you. What I can do is cut my losses. Unfortunately, the person formerly in charge of the domain paid for the year in full. We’ll have to cut our losses as we move to other providers — providers that are competent. Oh, and you made my company’s Blacklist. We’ll be talking all of our future clients out of utilizing your services unless you can “magically” address this issue appropriately. David Fendley Shatterglass Studios